FAQ (Frequently Asked Questions)

1. What materials do you use?
We source premium solid brass, stainless steel and natural stone. Each piece is crafted to age gracefully, giving your home a look that only gets better with time.

2. How does shipping work?
• Australia‑wide delivery via Australia Post
• Free on orders over $100
• $14 flat rate under $100 (2 to 8 business days)
• $18 express flat rate (1 to 4 business days)
You’ll get a tracking number the moment your order leaves our studio.

3. What is your warranty policy?
Every Timeless Touch product comes with a two‑year warranty. If anything goes wrong under normal use, we’ll repair or replace it at no extra cost.

4. Can I return or exchange an item?
Absolutely. If you’re not completely happy, send it back within 30 days. We’ll even cover the return postage. Just contact us for a pre‑paid label.

5. Do you ship internationally?
At the moment we focus on Australia only. We’re looking into expanding overseas. Stay tuned for updates.

6. How do I care for my hardware?
Wipe with a soft cloth and mild soapy water. Avoid abrasive cleaners or pads. A quick polish with a dry cloth will keep finishes looking their best.

7. Can I choose custom finishes?
We offer standard finishes: polished brass, matte black, brushed nickel and oil‑rubbed bronze. For bulk or trade enquiries, get in touch and we’ll see what’s possible.

8. What payment methods do you accept?
We take all major credit cards, PayPal and Shop pay. All transactions are secured with industry‑standard encryption.

9. How long does order processing take?
Most orders ship within two business days. Made‑to‑order or customised pieces may take up to five weeks before dispatch.