Refund Policy

30-Day Refund Policy

At Timeless Touch, we stand behind the quality and craftsmanship of our products. If for any reason you are not completely satisfied with your purchase, you may request a refund within 30 days of the delivery date. Please review our policy below for further details:

Eligibility

• To qualify for a refund, items must be in their original condition and packaging, with all tags and documentation intact.
• Custom or personalized orders may be subject to different conditions; please refer to your order confirmation or contact our support team for details.

Request Process

• Contact our customer service team at support@timelesstouch.com or call us at [phone number] to initiate the return process.
• Please include your order number, a description of the issue, and any relevant photos if applicable.

Refund Approval and Timing

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund request.
• If approved, the refund will be processed within 7-10 business days to your original method of payment.
• Please note that shipping and handling fees are non-refundable, unless the return is due to a defect or error on our part.

Exchanges

• If you prefer to exchange your product for a different style or size, please initiate a refund first and then place a new order.
• We are here to help ensure that your experience with Timeless Touch is always exceptional.

Your satisfaction is our priority. If you have any questions about this policy or need further assistance, please don’t hesitate to contact us. We appreciate the opportunity to serve you with timeless elegance and quality.