Shipping Policy

Shipping Policy

At Timeless Touch, we aim to deliver your order as efficiently and securely as possible. Every order is packed with care and dispatched from our Australian studio using trusted carriers.

Domestic Shipping (Australia)

We ship Australia-wide via Australia Post. All orders include tracking, which will be sent to you as soon as your parcel leaves our hands.

Shipping Rates

  • Standard Shipping
    • Free for orders over $100
    • $14 flat rate for orders under $100
    • Estimated delivery: 2–8 business days

  • Express Shipping
    • $18 flat rate
    • Estimated delivery: 1–4 business days

We recommend choosing Express if your order is time-sensitive.

Dispatch Times

Orders are typically processed and dispatched within 1–2 business days. During high-demand periods (such as launches or sales), please allow a little extra time.

Order Tracking

Once your order is dispatched, you’ll receive a confirmation email with a tracking number. You can follow your delivery via the Australia Post website.

Delivery Issues or Delays

While we strive for prompt delivery, delays may occasionally occur due to factors beyond our control (e.g. weather, public holidays, or carrier backlogs). If your order hasn’t arrived within the expected timeframe, contact us and we’ll investigate promptly.

PO Boxes & Parcel Lockers

Yes—we deliver to PO Boxes and Parcel Lockers within Australia.

Questions?

If you have any questions about shipping, don’t hesitate to reach out to our customer service team at https://timelesstouch.au/pages/contact .